Integrated Public Grievance Redressal System for gig workers
News –
- Karnataka government became the first state in India to launch and operationalize a dedicated digital grievance redressal system for platform-based gig workers.
Basic term –
- A gig worker is an individual who performs short-term, project-based, or on-demand tasks as an independent contractor rather than a traditional full-time employee.
Integrated Public Grievance Redressal System for gig workers
- Launched by – Government of Karnataka.
- Target Audience – 12 lakh platform-based gig workers.
- Eligible Issues – Account deactivation, payment withholding, and penalties.
- Company Timeline: Platforms must rule on disputes within 45 days.
Additional Information – Karnataka Platform-Based Gig Workers (Social Security and Welfare) Act, 2025
- Mandate – to provide legal recognition and social protection to approximately 400,000 gig workers.
Key Features
- Welfare Board & Fund: Establishes a tripartite Gig Workers Welfare Board headquartered in Bengaluru to oversee registrations and schemes.
- It also creates a dedicated Welfare Fund financed by a “welfare fee” of 1% to 5% of the payout per transaction, levied on aggregator platforms.
- Registration: All gig workers must be registered and assigned a Unique ID applicable across all platforms to access benefits.
- Algorithmic Transparency: Platforms are required to disclose details about their automated monitoring and decision-making systems (algorithms) in simple language to ensure fairness in task allocation and earnings.
- Grievance Redressal: A two-tier mechanism is mandated: first through an Internal Dispute Resolution Committee (IDRC) at the platform level, followed by an appeal to the Welfare Board.
- Termination Protections: Platforms cannot deactivate or terminate a worker without providing a valid written reason and a 14-day prior notice (except in cases of bodily harm).
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